| The
Supreme buying experience is a pleasant one,
and it all begins with a call to (905) 898
1929.
Contact
In-Home Consultation
Shutter Sales Appointment
Design and Production
Installation
Customer Service
Contact:
Once we receive your phone call or e-mail, our
helpful and knowledgeable staff will answer
all of your questions and help you schedule
a free in-home design consultation and product
demonstration.
In-Home
Consultation:
One of our highly-trained shutter design experts
will come to your home and clearly explain all
of your options to help you find the best design
for your specific house.
Our
experts will show you how custom shutters are
different from most window coverings: they are
permanently attached to your windows. Because
of the many different types of window frames,
window styles, and personal preferences in décor,
Supreme has developed many different options
for framing, finishes, colors (including color
matching), materials, and hardware.
We
provide you with a first-class education in
shutters so that you can make an informed decision
– even if you don’t end up getting your shutters
from us. If you decide to move forward with
Supreme, we will set up an appointment for our
installers to create a blueprint of your custom
shutters.
Shutter
Sales Appointment:
At the sales appointment, one of our sales
staff will come out to your
home and take exact measurements of your
windows.
We don’t sell “one-size-fits-all” shutters;
our shutters are precisely made for your
windows, and the end result will look like it
was built into your home originally.
Supreme
does not use unreliable or inexperienced sub-contractors
like some other companies do. Our installers
undergo at least six months of training before
their first installation!
Design
and Production:
After your measurements are taken,
our production department takes over. Their
first step is a thorough scrutiny of the original
order form as compared to the shutter:
they verify that the design selected is the
best one for the window, and that all the information
needed has been collected. This is a crucial
step to ensure that your shutters function properly.
Once
the order has been verified and entered into
our exclusive, proprietary shutter-manufacturing
software, your shutters are hand-built by experienced
shutter craftspeople. We employ a manufacturing
methodology that emphasizes quality while still
providing one of the fastest turn-around times
in the industry. Our manufacturing software
ensures that your shutters are built on time.
Installation:
Our installer returns with your finished shutters within
two
to three weeks. The installer performs a professional,
thorough, expert installation of your shutters,
and is courteous and clean about his work.
Customer
Service:
Here’s where
Supreme
really shines. We’ve been in business since
1995, and we vow to treat every customer as
if they were our only customer. We want you
to be happy with your shutter purchase, and
won’t disappear on you after the sale. We have
professional, courteous, and highly-effective
customer service
agents available 5 days a week. We also provide
one of the most comprehensive warranties in
the shutter industry, which is even transferable
to subsequent homeowners.
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